Open an account by downloading an "Application Kit", a guide to our banking products and services.
Call us or find a branch near you.
Tel: +372 668 2612
Fax: +372 668 3137

Contact us

Call the number on the back of your bank card or statement for banking queries and to report fraud.

Send suspicious emails claiming to be from us to Include the full email header and attachments to so we can try and track the source.

Rävala puiestee 7
10145 Tallinn

+372 668 2612
+372 668 3137


Resolving complaints

We always try to resolve your complaint on the spot, but sometimes this may not be possible.

AP Franklin has a number of steps you can follow to resolve an issue:

  1. Contact one of our specialists in our Complaint Resolution Centre to work closely with you to resolve your complaint. We aim to resolve the majority of complaints within a maximum of five business days.
  2. If you are not satisfied with the resolution offered by our Complaint Resolution Centre, you can have your complaint reviewed by AP Franklin's Customer Advocate who provides a free, independent review of your complaint.